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Beware of Tech Support Scams

Scammers are always finding new ways to take advantage of unsuspecting victims, and this time they're using fake security alerts to get into your computer. Their latest tactic is to have a security alert message pop-up in your web browser and ask you to contact the tech support number listed to fix your device.

The call typically begins with the scammer persuading you to allow them remote access to your computer to "find the problem." From there, the scammer will use a variety of tactics to talk you into buying unnecessary software or services to "fix" the problem. The main goal of these scams is to make money off of you and to steal your information.

If you get an unexpected pop-up about problems with your computer, STOP.

  1. Do Not try to close it,
  2. Do Not click on any links,
  3. Do Not call the number listed,
  4. Do Not give out any of your personal information.

Clicking anywhere on the pop-up may inadvertently download malware onto your computer. To avoid an accidental infection, power off your computer by holding the power button until the computer shuts off and wait for at least two minutes before turning it back on. 

Computer companies do not display pop-up warnings and ask you to call a toll-free number about viruses or security problems.



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